Privacy Policy
Effective Date: 01/01/2025
Horizon Umrah (“Company”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website at https://horizonumrah.com, contact us via phone, email, or WhatsApp, or use our services to book Umrah travel packages. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information through a variety of interactions, including when you fill out forms on our website, communicate with us, or complete a booking. The types of information we may collect include your full name, contact details such as email address and phone number, passport and visa information, religious travel preferences, payment details, travel itinerary, emergency contact information, and any photographs submitted for documentation. Additionally, we automatically collect technical data such as your IP address, browser type, device identifiers, geolocation, and browsing behavior through cookies and similar technologies.
We may also receive information from third parties such as payment processors, advertising platforms, analytics tools, and travel or visa service providers to complete and enhance our service offerings.
2. Use of Personal Information
Your personal information is used primarily to provide and manage our services. This includes booking flights, hotels, and transport; processing visa applications; sending travel confirmations and updates; and responding to customer service requests. We may also use your information for internal purposes such as data analysis, service improvement, fraud prevention, and legal compliance. With your consent, we may use your data for marketing communications including newsletters, promotional messages, and personalized advertisements.
3. Legal Basis for Processing
We process your data under several lawful bases, depending on the circumstances. These include your explicit consent, the necessity to perform a contract such as a travel booking, compliance with legal obligations, and our legitimate business interests in delivering, improving, and promoting our services.
4. Sharing and Disclosure
We do not sell or rent your personal data. However, your information may be shared with trusted third-party providers involved in delivering your Umrah package. This includes airlines, hotels, local transport operators, visa processing agents, and payment service providers. We may also disclose information to legal or governmental authorities when required by law or legal process. In the event of a business transfer such as a merger or acquisition, your personal information may be shared with or transferred to the new entity.
5. International Data Transfers
As Horizon Umrah operates from Pakistan but serves customers in the United States and processes information in Saudi Arabia for visa facilitation, your data may be transferred and stored across international borders. We take appropriate steps to ensure that such data transfers comply with applicable privacy laws and maintain a reasonable level of data protection.
6. Data Security
We implement physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. These safeguards include encrypted data transmission using SSL, secure cloud storage systems, access control for sensitive files, and regular system monitoring. While we strive to use commercially acceptable means to protect your data, no system is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to access, update, correct, or delete your personal information. You may also have the right to opt out of marketing communications, withdraw previously given consent, or request that we provide a copy of the data we have collected about you. To exercise these rights, you may contact us at privacy@horizonumrah.com. We will respond to your request in accordance with applicable data protection laws.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes the time required to process your booking, fulfill contractual and legal obligations, and maintain accounting and business records. Data associated with travel and visa documentation may be retained for a period mandated by regulatory authorities. Once no longer required, your data will be securely deleted or anonymized.
9. Cookies and Tracking Technologies
Our website uses cookies and tracking technologies to enhance your browsing experience, analyze traffic patterns, and deliver targeted advertisements. These tools allow us to recognize returning users, save preferences, and collect analytical data. You may disable cookies through your browser settings; however, certain features of the website may not function properly without them.
10. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 13 without verified parental consent. Our services are intended for adult customers or minors who are accompanied by a legal guardian. If you believe we have inadvertently collected information from a minor, please contact us immediately so that we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites for reference or booking purposes. We are not responsible for the privacy practices or the content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit before submitting your personal data.
12. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time in response to changes in legal requirements, business operations, or technological advancements. Any updates will be posted on this page with an updated effective date. You are encouraged to review this page periodically to stay informed of how we protect your personal data.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at:
Horizon Umrah
Email: privacy@horizonumrah.com
Website: https://horizonumrah.com
Phone: (786) 460-8160